Do You Think You’re Missing A Payment? Check These Things Before You Call Us!

There may be things you haven’t considered regarding the delivery of your payment.

We all want to be paid for the work we do. In the most ideal world, we would receive money the very moment that a bit of work is done. It’s true that in some sectors, like the restaurant and hospitality industry, pay can be received at the end of a work shift. However, when the work you are doing pays you more than what is available in the cash register, such as pharmacy work, several different factors need to be considered.

“What day is it today?”

If you are due to receive pay for your work as a pharmacy assistant, RPhT, or pharmacist, the first thing we’d recommend you to do is to check what day it is. This may sound like a silly suggestion, but sometimes people forget how long it was since they submitted their last Easy Bill. Ask yourself, what day did you last submit your invoice? If it was sent to us last Thursday and today is Monday, your pay isn’t delayed!

We send out cheques on Friday. Mail isn’t delivered on Saturday or Sunday. Which brings us to the day you are wondering where your pay is. You should allow more wait-time in December, as there is higher than normal mail volume in the postal system.

Just a reminder: we always recommend that you submit your Easy Bill every other week on Thursday evening, so that we can then process your cheque on Friday. Friday is our dedicated payroll day and we cannot dedicate more time than that to delivering payments. Why? Because the rest of the week, our team is working hard to find jobs for Candidates to apply to. There are many other things that need to be arranged, and if the jobs weren’t there for Candidates, payment would be meaningless!

The One Month Guideline

In general, if you believe your pay has been delayed, you should consider whether your invoice was sent more or less than one month ago. If it was less than a month, then the time it takes for a cheque to get to you is likely affected by standard delays. Think of when you order something from an online retailer like Amazon. Sometimes packages arrive long after the expected package delivery date.

If your pay was sent as an electronic funds transfer (EFT), there are still external factors such as how many EFTs are being sent through the payment system at any given time. EFT companies do not work on weekends or statutory holidays. And after all, someone still has to verify EFTs, just like cheques, for reasons of security and accuracy. If your bank details were given incorrectly to us, that would put a particular delay on a payment because we would have to correct the information you sent to us.

We hope this clarifies questions you might have had about payment. We are very careful and meticulous when we handle payments— so if you are experiencing a delay over one month in duration, you can contact us at 416-850-9809, or toll-free at 1-866-505-3383.

We also want you to know that from December 21st to January 2nd, no payments will be sent out, as we are out of the office on vacation.

Written by Sara Jian

Account Manager

RPI Consulting Group Inc.

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